May 18, 2020

Unymira Featured in Special Report on Knowledge Management

Unymira, a division of Aspera Technologies Inc., and CCW Digital, a division of the IQPC Customer Management Practice jointly announce the release of a new report on knowledge management in the contact center and customer service industries and its role in digital transformation today.

Through case-study driven answers and first-hand analysis from world-class industry contributors such as Verizon’s head of global consumer sales and services and Adidas’ President of Golf, the report covers why most knowledge management practices are ineffective, how to increase contact center ROI with better customer data aggregation and methods of improving both employee and customer experience.

The report highlights Unymira’s market-leading knowledge management platform, Knowledge Center, as a profitable growth-enabler that shows quantifiable ROI. It builds a solid information foundation for organizations to succeed in on-demand omnichannel service.

Knowledge management is of growing importance to more than just customer service departments. The report notes the global knowledge management market is expected to grow at a compounded annual growth rate (CGAR) of more than 22% between 2017 and 2025 highlighting KM as more than a competitive advantage, but primary infrastructure for customer service.

The full report is available for download here: